Frequently Asked Questions
French Paper Website Questions
What is a French Paper Mill Merchant vs. a Direct Web Customer?
What is a French Paper Mill Merchant vs. a Direct Web Customer?
French Paper Mill Merchants order directly through the mill with our customer service team at [email protected] or by giving the mill a call at (269) 683-1100 option 3.
Direct Web Customers of French Paper order through the website with retail pricing and wholesale prices for small to medium size businesses.
Does French Paper have printing capabilities?
Does French Paper have printing capabilities?
French Paper is a paper manufacturer and does not have any printing capabilities. We are happy to ship paper directly to your local print shop if they are designated in your order.
Do we offer custom cut sizes other than the ones offered on the website?
Do we offer custom cut sizes other than the ones offered on the website?
In the order notes you request a custom cut, the smallest we can cut is 8.5 x 11.
What is the difference between text and cover weight stock?
What is the difference between text and cover weight stock?
Text weight paper is the lighter paper generally used for stationery, flyers, and book pages. Cover-weight paper, also known as cardstock, is the heavier paper used for products such as posters, menus, folders, and paperback covers. The typical paper in copy machines is 50 lb. text weight, and a standard business card is 80 lb. cover weight.
French Paper Shipping Questions
Where does my order ship from?
Where does my order ship from?
All orders ship from the French Paper warehouse in centrally located Niles, Michigan, USA, which is down the road from the French Paper mill.
What time does my order need to be placed to ensure same-day shipping?
What time does my order need to be placed to ensure same-day shipping?
Same-day Express shipping (2nd Day or Next Day Air) needs to be placed before 3 PM Eastern Time to make delivery. French Paper makes every effort to ship ALL orders received before 3 PM that day; however, UPS Ground orders may be sent the next business day.
While French Paper cannot predict or control in-transit delays, we strive to fulfill every order within 48 hours.
Will my order ship flat or rolled?
Will my order ship flat or rolled?
Most of the paper from our warehouse is expertly packed and shipped flat to avoid curl and damage. Some gift-wrap and posters are securely rolled in tubes for shipping
Can I pick up my order?
Can I pick up my order?
When placing your order, include you would like to pick up in the order notes. Once retrieved at 1950 Industrial Dr. Niles, MI 49120, shipping costs will be refunded.
Paper Product Questions
What is sizing in paper making?
What is sizing in paper making?
Sizing is the treatment of paper to resist liquid penetration, using wet-end additives (rosin/alum) or surface application (starch solution).
Are French Papers sized?
Are French Papers sized?
Yes, all French papers have received a sizing surface treatment.
Are French Paper products lignin and acid free?
Are French Paper products lignin and acid free?
Yes. French Paper products are acid and lignin free.
Does French Paper Construction paper look like construction paper?
Does French Paper Construction paper look like construction paper?
French Paper’s Construction collection is reminiscent of the construction paper you remember from childhood, with more saturated color and heavier, sturdy weights. Our 80 lb. and 100 lb. cardstock weights are perfect for crafts, greeting cards, book covers, folders, posters, scrapbooking, and many other applications.
What is hemp paper?
What is hemp paper?
Hemp paper is usually made with a blend of hemp fibers and wood pulp. French Paper’s Hemptone collection contains 15% hemp pulp and recycled wood pulp.
Is Parchtone/parchment paper vegan?
Is Parchtone/parchment paper vegan?
Traditionally, parchment is made of animal skins that are scraped and stretched to create a smooth writing surface. However, French Paper’s Parchtone collection is the world’s first vegan parchment paper. We believed we could achieve a smooth parchment finish in a cruelty-free way, and we made it happen.
Can I purchase custom envelopes through French Paper?
Can I purchase custom envelopes through French Paper?
A wide range of envelope sizes is available here at frenchpaperco.com. Each envelope size is constructed with a square flap.
For custom sizes and envelopes with pointed flaps, it is best to contact your local paper merchant or an envelope converter.
Can I create custom colors, textures, or sizes of French Paper?
Can I create custom colors, textures, or sizes of French Paper?
Yes! Our specialty is making custom colors and textured paper in low quantities.
10,000 lbs. for custom colors (approximately 62 cartons of 80# Cover)
10,000 lbs. for custom-size rolls, sheets, or textures (approximately 62 cartons of 80# Cover)
To calculate the options available for your next paper purchase, go to the Custom Manufacturing page or call us at 1-800-253-5952.
